Telecom

Data analytics platform to improve customer insights & create new streams of revenue & profit

SysCon Solutions telecom services provide completely digitized, integrated and scalable business process services that help in improving customer experience. Our advanced analytics helps you acquire in-depth knowledge of customer's needs, behavior, and sentiments to ascertain the customer lifetime value, drive effective campaigns, and provide superior customer service. We leverage our vast expertise across the telecom value chain to help you increase sales, decrease operational cost, reduce churn and fraud, and improve risk management.



WHAT WE OFFER

Leveraging analytics in telecommunication services can help enhance customer communication, improve visibility into core operations, and provide insightful information on market trends.

CUSTOMER ANALYTICS

  • Analyze service performance
  • Understand social media behaviour
  • Improve demand forecasting accuracy

SALES AND MARKETING ANALYTICS

  • Optimize marketing spend
  • Cross sell and up sell strategies
  • Churn predictions

SUPPLY CHAIN ANALYTICS

  • Optimize supply chain and inventory management
  • Improve forecasting accuracy
  • Better cost-effectiveness


RISK ANALYTICS

  • Enhance risk management framework
  • Risk profiling
  • Fraud prevention

SOCIAL MEDIA ANALYTICS

  • Build better campaigns
  • Omni-channel strategy
  • Deliver insights on customer behaviour, attitude, sentiments, and preferences

CUSTOMER ANALYTICS

  • Customer experience outcome strategy
  • Mitigate fraud through transaction pattern analysis
  • Customer churn reduction
  • Customer loyalty identification


BUSINESS IMPACT

Improve customer retention

Advanced analytics identifies the right product for each customer and sets minimum pricing to reduce churn and increase loyalty.

Gain control of marketing campaigns

Extract maximum value from your data and use insights to increase efficiency.


Reduce costs

Identify, test and adopt store layouts & concepts that result in best customer engagement, loyalty and sales.

Increase average revenue per user (ARPU)

Get bigger ROI from every sale and marketing effort.